Frequently Asked Questions

Yes, 100%. KICKS HOUSE is an independent footwear brand engineered specifically for Nepal. We manufacture all pairs with premium genuine leathers, custom rubber outsoles, and signature KH monogram branding. You can verify the KH mark on the box, insole, and packaging upon delivery.

You can choose Cash on Delivery at checkout without paying any upfront advance. Our courier will bring the parcel directly to your address in Kathmandu Valley (or designated courier hub in other districts). You pay in cash once the parcel arrives.

Inside Kathmandu, Lalitpur, and Bhaktapur, delivery takes 1–2 working days. Valley outskirts take 1–3 days. For major cities like Pokhara, Chitwan, Butwal, and Biratnagar, delivery is completed within 2–4 days.

We offer an easy size exchange within 7 calendar days of delivery. As long as the pair is completely unworn and kept with the original shoe box, message us on WhatsApp with your order number and we will arrange the exchange.

Yes. At checkout, select eSewa, Khalti, or FonePay. You can transfer funds directly to our verified merchant details and provide your Transaction ID. Our team confirms prepaid orders within 2 hours.

KICKS HOUSE operates primarily as a direct-to-consumer online store to keep our pricing honest and accessible without high retail markups. Our central dispatch studio is located in Kathmandu.

Wipe off dust and dirt with a soft, slightly damp cloth after each wear. For full-grain leather, apply a neutral leather balm once a month to prevent creasing and maintain water resistance. Avoid machine washing.